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Terms and Conditions
Please note that due to these items being personalised to your requirements refunds cannot be given unless the item is faulty.
Payment
When you place the order we will need your payment before proceeding with embroidering your garments. We will send you a proof of the design for your approval before proceeding.
Payment can then be made by Cheque or via Paypal.
Postage & Packaging
Postage and packaging is charged at cost and is indicated against each item.
Frequently Asked Questions
For your information, these are some of our most frequently asked questions:
Q. Do you have a Minimum Order?
A. No we are happy to supply any quantity, on any garment or item from 1 - 1000!
Q. Do you offer refunds?
A. Unfortunately as these items are personalised to your requirements we cannot offer any refunds unless the garment is faulty.
Q. I have a logo can you embroider this onto a garment?
A. Yes you can. However this will incur a one off Design Origination Charge which we will quote you before proceeding with your order. The reason for this charge is that to operate an Embroidery Machine your logo (or artwork) has to be turned into a special embroidery machine format. This is a skilled job and is one of the main elements of a high quality Embroidery.
Q. How much does Design Origination cost.
A. An average design would cost around £45 but we will give you an accurate cost when we see the Design. Email us a JPEG image of your Design and we will give you a quote. The Design Origination is a one off cost. If you already have your design on disk in one of the following formats then we can use that (Embroidery formats. Tajima, PES, Happy).
Q. How long do you take to deliver?
A. Within 10 working days once you have approved the Embroidery Design and paid the invoice. We aim to turn around your item as quickly as possible and these timescales are an estimate - if you need your items quicker we will pull out all the stops to make this happen for you!
Q. Do you do Childrens Sizes.
A. Yes most of the garments displayed can be supplied in childrens sizes.
Q. Can you Embroider Caps.
A. Yes.
Q. I want names of individuals on my garments can you do that.
A. Yes.
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